Terms of use
Welcome to MyToys. By accessing our website, social media page, or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.
About Us
MyToys is a retail business that sells toys, kids’ products, and accessories.
Website: www.mytoys.lk
Contact Email: info@mytoys.lk gmail.com
Use of Our Website & Services
By using our website or making a purchase, you confirm that:
- You are at least 18 years old.
- You will provide accurate and complete information.
- You will not misuse the website (e.g., hacking, spreading viruses, or illegal activity).
We reserve the right to refuse service to anyone for any reason.
Product Information
We try our best to display product images, colours, and details accurately.
However:
- Actual colours may vary slightly due to screen differences.
- Product availability may change without notice.Prices may be updated at any time.
Orders & Payments
When placing an order, you agree that:
- All information you provide is accurate (name, address, phone number, etc.).
- You will pay the full amount shown at checkout.
- Your payment will be processed through a secure third-party payment gateway.
We reserve the right to cancel an order if:
- The item is out of stock
- Payment is incomplete
- Fraudulent activity is suspected
If a cancellation happens, we will notify you.
Shipping & Delivery
Delivery time depends on your location and courier availability.
- We are not responsible for courier delays.
- Once the order is handed over to the courier, responsibility for delivery transfers to the courier service.
- Customers must provide an accurate delivery address.
Delivery Time
Colombo 1–15: 1–2 days
Outstation: 3–5 days
Orders placed before 2:00 PM are dispatched the same/next day.
Delays may occur due to weather, holidays, or courier issues.
Returns, Refunds & Exchanges
We accept returns or exchanges only if:
- The product is damaged on arrival
- The wrong item was delivered
- The product is unused and in original packaging (as per our return policy)
Customers must notify us within 48 hours of receiving the product.
Pricing & Promotions
- Prices are shown in [LKR].
- Discounts, coupon codes, and promotions may change without notice.
- Only one promo code may be used per order unless stated otherwise.
Intellectual Property
All content—including images, logos, product descriptions, designs, and branding—belongs to MyToys.
- You may not copy, distribute, or use any content without permission.
Limitation of Liability
MyToys is not responsible for:
- Delays caused by courier companies
- Product misuse or accidents caused by improper handling
- Losses resulting from website errors, downtime, or technical issues (Your use of our products is at your own risk.)
Third-Party Links
Our website may include links to third-party websites.
We do not control these websites and are not responsible for their content or policies.
Changes to These Terms
We may update these Terms & Conditions at any time.
The latest version will always be posted on this page with an updated date.
Contact Us
If you have any questions about these Terms & Conditions, you can contact us at:
📩 info@mytoys.lk gmail.com
📞 0741121683
