At MyToys.lk, we aim to deliver your orders safely and on time.

Delivery Coverage

• We deliver island-wide across Sri Lanka.
• Cash on Delivery (COD) available for selected areas.

Delivery Time

• Colombo 1–15: 1–2 working days
• Outstation areas: 3–5 working days
• Orders placed before 2:00 PM are processed the same/next working day.
• Delivery may be delayed due to weather, public holidays, or courier issues.

Delivery Charges

• Standard delivery fee
• Additional fees may apply for oversized or fragile items

Packaging & Privacy

• All items are packed in sealed, protective, and non-branded packaging.
• No product details are shown on the outside.
• Couriers only receive necessary contact details.
• MyToys.lk follows the Sri Lankan Data Protection Act (No. 9 of 2022).

Order Tracking

• Tracking is available via your Order ID.
• Tracking link will be provided once the order is dispatched.

Delivery Attempts

• Courier will try to deliver up to 3 times.
• If unsuccessful, the order will be returned.
• Re-delivery charges apply.

Delivery Confirmation

• Proof of Delivery (POD) and signature required.
• Customers may authorize delivery to reception/security.

Return & Refund Policy – MyToys.lk

We want you to be happy with your purchase. If something goes wrong, we’re here to help.

Return Eligibility

You may request a return or exchange if:

1. The item is damaged, defective, or incorrect.
2. The issue is reported within 24 hours of delivery.

Return Requirements

1. Clear photos or videos of the damaged/incorrect item.
2. The product must be unused and in original packaging when possible.

Non-Returnable Items

1. Used items
2. Clearance or special-discount items
3. Items damaged due to customer mishandling

Refund/Replacement Process

1. Once approved, you may receive:
   • A replacement, or
   • A refund (method depends on original payment type).

Refund processing time: 3–7 working days.

Return Shipping Costs

1. If the item is damaged or incorrect → MyToys.lk covers return costs.
2. For customer-change-of-mind → Customer pays return shipping

Customer Responsibilities

1. Report issues within 24 hours.
2. Provide an accurate address and contact details.
3. Ensure someone is available to receive the parcel.

Contact for Returns

Hotline:0741121683

WhatsApp: +94741121683

Email:info@mytoys.lk